01 Nov November Customer Appreciation: The Beckers in Summit
The Beckers live in Summit, NJ and are relatively new Customers of Truesdale. In 2011, they called us to help them after they did a major renovation on the front of their home. We designed and installed a beautiful landscape. They were so pleased with the outcome that, after doing renovations to the back of their home, they asked us to return and do the back yard. We finished this in the Spring of 2012.
On October 26th, we asked Andrea Becker a few questions on what she thought of the work Truesdale did and how it was dealing with all aspects of the process.
Andrea, were you satisfied with the overall work that Truesdale did?
Yes, I was.
How did you find working with Ralph?
Ralph was very knowledgeable, an old school businessman. A man with a lot of integrity. If he said that he was coming, he did. If he said that he was going to do something, he did.
How was the office staff?
Paula always responded. She is very professional and sent and answered emails on time.
How was the crew?
They were very polite, very courteous and clean. They took down a fence and delivered it down the street to my mother’s house. I was very appreciative of that.
Is the end result what you had envisioned?
Yes, beyond what we had envisioned. We are very pleased with the results.
What kind of feedback have you received?
People comment on the texture, color and mixture of the plants.
Is there anything our company couldn’t provide you with?
No, nothing.
How is Truesdale different from other companies you have worked with?
Ralph has the ability to really see the finished project and what it will look like each season. I like that the owner is involved from start to finish and is easily accessible. I also loved the before and after digital prints – that was a major reason I did the project.
Any other comments you would like to share?
Ralph is a true artist and he is painting with the landscape he does. He treats my home like it was his home. He has an innate ability to plant something different and work with the architecture of the home. He uses color and texture to create a beautiful landscape. You can’t put a price tag on creativity. I love that he was here a lot of the time and even got on the machines, when needed.
I think it is great that most of the crew have been with Ralph for years. I highly recommend Truesdale and would never use another company.